Face to face contact still the preference by most customers

My number of years in the industry suggests that majority of customers still prefers face-to-face contact when they want to decide on which agent to market their property. With the face to face strategy you can explain and demonstrate the steps and marketing strategy which best suites the customer's property and the strategy you which to adopt in managing the client's expectations. With this in mind you are able to learn more about the clients needs and most importantly build a relationship with them. Though other forms of contacts and communication exists they are less popular. With a high street presence your customers have the added advantage of meeting you in your office or in the comfort of their home. Whilst we have a very strong internet presence and marketing budget, in my experience I can also confirm that our offices are the main way that most of our clients have come into contact with the Top-Move brand and as an estate agency that's committed to providing our clients with a strong network of high street offices, that's really positive". Whilst we maintain a high street presence, we are also keeping inline and adapting to changing times by offering a flexible service where customers can contact us by other means that suits them. My contact with the certain generations clearly depicts that age group preferences comes from lifestyle and familiarity with certain technologies.


Our agency began as a letting agency many years ago, so we know our stuff when it comes to the rental market. We pride ourselves on professional marketing and reducing void periods through correct pricing at current market rates.
Property Management
We have a portfolio of almost 200 managed properties in and around the Croydon area let out to working professionals. With a dedicated team and specialised supporting software, any property we take on is in the very best of hands.
Our talented sales team have demonstrable experience in achieving and exceeding asking price on sales, and routinely complete on instructions well above their vendors’ bottom line, and we marry this efficiency with a personal and detailed experience.
Financial Advice
At great benefit to our sales clients, we have an in-house broker with nearly 15 years of experience dealing with all kinds of mortgages. We offer free and detailed mortgage advice tailored to the individual’s needs and are happy to consider all circumstances.
Property Valuations
Not only do we have a feature for instant valuation estimates, we also offer free, no obligation market appraisals for your property by an industry professional who can provide you with expert advice on all aspects of property marketing.
Professional Marketing
Our marketing team have been trained in professional photography and, by making sure our advertisements are visible on social media and in the local area, we are able to provide the absolute best exposure for your property.